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- Customer Service
- NEXt Level Rewards
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- Retail Stores
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- Mattresses
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- Policies & Programs
- Special Orders
- Shipping and Delivery Info
- NEX Protection Plans
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This site uses secure encryption technology to safeguard your credit card and personal information. Secure Sockets Layer (SSL) encryption, used on myNavyExchange.com, is the best identity safeguard technology available today. This layer of protection maintains the safety and security of sensitive information when completing online transactions.
For a detailed listing of who is permitted to shop at the Navy Exchange, please see our Authorized Shoppers page.
Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A twenty-five percent deposit will be required when you place your Special Order. To view listings of what's available, click here.
No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).
Yes. Navy Lodge Reservations are available for your convenience. Please visit the Navy Lodge section of this site.
Yes. Navy and Marine Corps Uniforms are available for your online shopping convenience. Visit our Online Uniform Store.
By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails and physical and digital flyers from Navy Exchange.
Signing up is easy! Simply click here to sign in and/or register on line, click on My Account --> My Profile and update your preferences under "Communication Preferences".
Due to the exclusive nature of our pricing, it is only visible to authorized patrons. Therefore, you need to sign in to your account in order to view pricing. If you are logged in, you will see Welcome [your first name] at the top right side of your screen. If you are not logged in, please click on Sign In/Register and enter your User ID and Password.
Our team at the NEX strives to provide accurate product and pricing information, however unintentional pricing or typographical errors may occur. NEX reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice including after you submitted your order and confirmation was received. In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, NEX shall have the right, in its sole discretion to refuse or cancel any purchased orders placed for that item.
If your credit card has been charged for any order subsequently cancelled, we will issue a credit back to the credit card used for the transaction as your sole and exclusive remedy if permissible under applicable law. We sincerely apologize for any inconvenience this may cause you as we strive to remain good stewards of Navy funds.
You agree that you are responsible for all charges incurred in connection with any purchase on our Site or our Stores, including, without limitation, shipping, handling and processing charges or other fees.
There are several easy ways to search on myNavyExchange.com. We have a white search bar located on the top right side of our pages where you can enter a key word. For example, if you are looking for cookware, you could enter the word cookware, pot, pan or even a brand (say Rachel Ray for example) and it will give you results that match that key word. You will also notice that we have two tabs in the search results – one provides you with products that match that key word and the second tab provides related searches. To illustrate, if you enter the key word Flowers, you would see 86 products and 3 related results. The related results relate to services, such as FTD flowers.
A second way to search our site is to click on the three lines to the right of the NEX/MCX logo, which we refer to as our menu. By clicking these lines you can browse items by category. As an example, if you click the lines, then click the word Electronics, you could click on laptops or cameras, depending on how specific you want to search.
No. Account creation is necessary in order to validate that this benefit is only used by qualified individuals.
Our premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For callers located OCONUS, dial 001-877-432-1736. You can also email our customer service team by clicking on Customer Service at the top of any page and clicking on Send an Email under Contact Us Today.
Please note: No price adjustments will be granted from 23 November through 02 December 2023. No competitors’ prices will be matched from 23 November through 02 December 2023.
- NEX will match any brick-and-mortar retailer’s advertised price, within the local market area, and qualifying e-commerce sites, on any identical, in-stock item for the customer who makes a request.
- Fourteen-day price guarantee for any item purchased from the NEX and subsequently sold or advertised at a lower price by the NEX, or any local competitor or qualifying e-commerce sites on any identical item for the customer who makes a request.
- Items must be identical for the customer to receive the lower price. The merchandise must be the same brand, manufacturer, size, and model number as the item carried by the NEX. Items that are used, refurbished or being liquidated will not be price matched. For Softlines, an identical item does not have to be the same size or color, as long as it is the same brand and style.
- To ensure adequate inventory for all customers, purchase quantity is limited to one per customer, per item, per day.
- CONUS: NEXs will offer price matching to brick-and-mortar commercial retailers with e-commerce sites and Amazon Prime. NEXs will not price match online only e-commerce sites such as Overstock, Wayfair, Hayneedle and Houzz. NEXs will not price match prices from, or on behalf of, any Marketplace and third-party sellers. Freight charges (standard shipping rates and any surcharges, if applicable) will not be added to the price match.
- OCONUS. NEXs will offer price matching ONLY to the myNavyExchange.com, Amazon Prime and brick-and-mortar commercial retailers with e-commerce sites and local competitors within a 25-mile radius of main store. Merchandise must be in-stock only. e-commerce retailers with brick-and-mortar stores must be able to ship to APO, FPO, and DPO mailing addresses.
- The NEX Price Match Policy is relevant to service and retail departments (including tires purchased when combined with installation) with the following exceptions: fine jewelry, automotive parts, automotive labor and service, gasoline, and special orders.
- NEXs CONUS and OCONUS will NOT price match tobacco products to brick-and-mortar locations or to e-commerce sites, and will not price match to other military, Coast Guard, Veterans Canteen Services or Indian Reservation resale facilities.
- The new NEX price will be exactly the same as the competitor’s price. Scratch card discounts should be taken AFTER all price matches have been applied to the purchase.
- Prices are matched after any NEX savings coupons (excluding scratch card) have been deducted from original price. Cash back is not authorized under the NEX Price Match Policy. Manufacturer’s coupons are not valid for purchases at myNavyExchange.com.
- The NEX will match the shelf pricing on any wholesale club (i.e., Sam’s Club, BJs, Costco) merchandise for an identical item.
- If a competitor’s advertisement indicates “Limited Quantities,” the NEX will not match the price.
- The NEX will not match a competitor’s promotion of a free gift card or financial gift card with the purchase of an item.
- Double and triple coupons, clearance, percent and dollar off items, flea market sales, going out of business sales, and commissary prices are excluded from the NEX Price Match Policy.
- NEXs will accept other Military Service Exchange scratch-off offers, but will follow the current standard NEX exclusions; alcohol and tobacco discounts will always be excluded.
- The NEX will not match the price on the purchase of any third-party, prepaid gift cards.
- The NEX matches competitive buy one/get one (BOGO) offers on identical items carried by the NEX. Regular or sale price must be shown in the competitive offer. BOGO free offers are handled as a 50% discount on both items; BOGO 50% off offers are handled as a 50% discount on one item only. If the BOGO offer includes items at different prices, the discount is applied to the lowest priced item.
- The NEX matches buy one/get another different item free (or at a discount) offers on identical items carried by the NEX. Price must be shown in a competitive offer. The appropriate discount will be applied to the item offered free or discounted.
- The NEX matches “bundle” offers when the NEX carries all identical items in the bundle offer. A bundle is defined as several items that need to be purchased together to receive the price stated for these items.
- Price match challenges for merchandise purchased at mynavyexchange.com must be handled by the e-commerce team. NEX stores will not process price adjustments for merchandise purchased at mynavyexchange.com. You can email our Customer Care Center at mynavyexchange@nexweb.org 24 hours a day, 7 days a week.
- Price matches and adjustments will not be allowed for prices valid from Thanksgiving Day through the entire week after Thanksgiving (11/23/2023 - 12/02/2023).
Yes, we currently offer the Exchange Protection Plans for qualifying products. The appropriate NEX protection plan is offered on the product description page for any item that qualifies. You simply need to check the box for the plan that you want and it will be added to your cart. You also have a second opportunity to add a protection plan when viewing your cart at time of checkout. These warranties may also be purchased in-store on qualifying products.
- Orders are currently shipping from our warehouse near Louisville, KY and Uniforms ship from Pensacola, FL. Shipping estimates are directly tied to the shipping method selected and are approximate. Please refer to our Shipping/Delivery section for more information.
- All shipping estimates are in business days based on average traffic and do not factor weather conditions, carrier issues or any other unusual circumstances that could potentially impact delivery. We encourage you to order early in order to avoid missing an important event, especially as overall delivery traffic peaks during the holiday season.
- Purchases shipping to APO/FPO/DPO addresses may take up to 45-60 days to reach their final destination. Using the ship to store option for select OCONUS locations, packages are reaching their destination in 7-10 business days! Check the drop down menu under the Shipping & Pickup tab in the Checkout process for the most up to date ship to store locations.
Only authorized patrons can check on their order(s) or account status. We are unable to assist unauthorized patrons' inquiries about an authorized patron and/or their account. Please have the authorized patron call in to the Customer Care Center to verify their credentials and we can assist with their inquiry. The Customer Care Center can be reached at 1-877-810-9030 (Domestic) or 001-877-432-1736 (Overseas).
Certain items in your order may be considered hazardous material (HAZMAT). Aerosol products, some alcohol-based products, including fragrances and air fresheners, and contents under pressure are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations. We recommend shipment via FedEx Ground or USPS Ground (Parcel Post) to the continental United States only. Items considered to be hazardous material may not be shipped to APO or FPO addresses.
If your order hasn't been processed for shipping, you may cancel it by calling a NEX Customer Service Representative from the U.S. at 1- 877-810-9030, from overseas at 001-877-432-1736 or by e-mail.
Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.
In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.
In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.
Yes! It is called NEXt Level Rewards!
NEXt Level Rewards is a free rewards program designed to provide you with even more value and savings when you shop at your Navy Exchange. Already a Navy Blue Rewards member? Great, you’ll automatically be converted to NEXt Level Rewards! Learn more about NEXt Level Rewards here.
You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on myNavyExchange.com and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!
Your password must include at least (1) special character, (1) number, (1) uppercase letter, must contain a minimum of 8 characters and a maximum of 15. Special characters include: !@#$%^&*()_+=][{}<,>.?/
Go to the mynavyexchange.com sign in screen and click on "I forgot my password". You will be asked to enter your email address and hit submit. An email will be sent to your inbox for you to enter the new password.
To update your billing information, sign in to your account and click on My Account, then Profile. Be sure to click SAVE at the bottom of the page to ensure your updates are stored.
When updating or adding new ship to locations, sign in to your account and click on My Account, then click on Addresses. Each Ship To location has an EDIT and REMOVE button for updates.
No, each shopper must have their own account set up on myNavyExchange.com which reflects their unique shopping privileges. Using your spouse's account would result in having that ordered canceled, due to a mismatch between your name and the DOD ID. All qualified patrons are asked to create their own unique account.
The Nickname field is an easy way for you to identify an address. This becomes important as you add more addresses to your address book. As an example, you could use ‘Uncle Joe’ as a nickname for an address or ‘Grandkids in NC’. Use something that would easily identify the party you are shipping to.
The payment method nickname is an easy way for you to differentiate your payment types. For example, if you have several Visa credit cards and they offer different reward programs, you could use ‘no interest’ or ‘Disney card’ or any other designation that would make payment selection easier for you.
- Ship to Store
- 3-5 business days for participating CONUS locations
- 7-10 business days for participating OCONUS locations
- 14 business days for shipments to Guantanamo Bay, Cuba
- Standard shipping, 5-7 business days CONUS
- Priority shipping, 3-5 business days CONUS
- Express shipping, 1-2 business days CONUS
Please Note: Estimated shipping times are based on orders received prior to 3pm ET on date of order and represents orders that cleared fraud screening. Fraud screening can add an additional 24-48 hours to the processing time, longer if we need to contact you for additional information.
Please allow up to 45 days for delivery to OCONUS locations if shipping to an APO/FPO address.
If shipping to UAE for dollar values > $270, please allow an additional 7-10 business days. Shipments over this threshold are subject to Military and UAE clearance prior to releasing to the store.
Due to customs and taxation laws and product restrictions and regulations, we currently offer shipping to FPO, APO and DPO addresses.
Select OCONUS locations are now participating in the Ship to Store program with 7-10 day delivery. Check the drop down menu under the Shipping & Pickup in the Checkout process for the most up to date listings.
| Standard | Friday, December 15 |
| OCONUS | Friday, December 15 (DHL) |
| HI | Monday, December 18 |
| Priority | Wednesday, December 20 |
| Expedited | Thursday, December 21 |
Tracking information is located in two places. Tracking information is provided in your shipment confirmation email. You can also locate your tracking information in My Account in your Order History.
Our knowledgeable staff at the Customer Care Center is the best resource for how to make changes to your package delivery. The Customer Care Center can be reached at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.
Carriers, such as FedEx, also have services where you can re-route your package to a neighbor, have it held at a FedEx location or request a specific delivery date. More information can be found at fedex.com under Delivery Manager. You can also discuss with your local Post Office about having packages held for pickup if you will not be home.
We recommend that you check all access points (front door, side doors, garage door) and with neighbors/doormen first. Our Customer Care team is also available 24 hours a day, 7 days a week to assist you by calling US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.
Merchandise purchased from myNavyExchange.com can be returned within 45 days of purchase for a refund or even exchange with limited exceptions (see below). In addition, diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund.
Exceptions to the 45 day return policy:
- Gift cards are non-returnable
- Pre-recorded movies, video games and computer software are returnable in original unopened factory sealed packaging within 45 days. If defective, they may be exchanged for identical item only.
- Authentic luxury handbags, belts, and accessories from Gucci, MCM, and Yves Saint Laurent are not eligible for returns. See full return conditions under WHAT GOES AROUND COMES AROUND section for details.
- Gucci handbags
- Rolex merchandise
- Altered or tailored uniforms
If your original order qualified for a promotion such as $10 off $50 or similar minimum purchase to qualify, and your return amount drops you below the threshold to receive the promotional amount, the promotional amount will be deducted from the value of the returned item(s).
Original purchases made between October 24, 2022 and December 11, 2022 will be accepted as returns through January 24, 2023, even if past the 45-day return policy normally in effect for all merchandise. (Excludes Apple Care plans)
We believe in hassle-free returns and giving you choices.
Choice 1. Return the item(s) to your local NEX store. And best of all, it’s fast and free!
Choice 2. Simply use the return label that arrived with your order and place it on the outside of the package you are returning. Please ensure no other barcodes are on your box. This can lead to delays in items being returned to us. If there was an issue with your order, you will not be charged for the return. If you changed your mind, a $7.95 fee will be deducted from your refund. Please allow 3 weeks for your return to reach us and be processed.
If you no longer have the return label, simply call the Customer Care Center at 877.810.9030, 24 hours a day 7 days a week (except Christmas Day) to have one emailed or mailed to you.
NEX is not responsible for lost or misdirected mail. Credit will only be issued for items physically received. Items not purchased from the NEX will be returned to sender. We strongly recommend you insure your package if the value is over $100.
If your item was purchased in store, it must be returned to one of our brick and mortar locations.
Great idea – absolutely!
Your return label was placed inside your box at time of shipment. If you do not have it, contact our Customer Care Center at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.
If you are an authorized NEX shopper and have base privileges, you can easily return your item to your local NEX store. You can also elect to use the return label that was shipped with your order to return the item to us.
Please note: credit is issued against the original form of payment.
Yes, myNavyExchange.com does offer gift packaging for a limited number of items. Our attractive gift bags are cream colored with a gold Navy Exchange logo. Once the items are placed in the gift bag, it is decorated with cream colored tissue paper.
Gift packaging is available at the order level. If items in your cart do not qualify for gift packaging, the option will not be displayed during the checkout process. If at least one of your items qualifies, you will be able to include a gift message with your order.
There is at least one item in your cart at this time that does not qualify for gift wrapping. Gift wrapping service is available on a limited number of items. For questions regarding qualifying items, please contact a NEX Customer Service Representative from the U..S. at 1-877-810-9030 or from overseas at 001-877-432-1736 or via email.
Please add the gift bag option to your cart. Once you’ve entered the shipping address, a $4.95 fee will be added to your cart.
Our team will place your ordered items inside gift bag before shipping. There are four different bag sizes, each with rope handles and an attached message tag.
No. Each bag has an attached paper gift tag, but we are unable to include a personalized message.
Some items cannot be bagged because of their unusual size, weight, or shape. If this is the case, then the gift bag price will be refunded and the item(s) will be shipped in original packaging
If the order is too large, it may be separated in multiple boxes and bags.
No. There are several sized bags, so your order will be matched with the bag most appropriate in size.
No. At this time, we can only gift bag complete orders coming from a Navy Exchange warehouse. Items coming directly from a vendor cannot be gift bagged.
Yes.
No. Some NEX locations offer gift wrap events at the store during the holiday season. Please contact your local NEX to find out if your store will be hosting such an event.
There are several ways you can check your NEX gift card balance:
- At the top of this page, click on Gift Cards. Scroll down and click on the CHECK BALANCE icon, enter the gift card number and PIN. You will also be asked to enter characters from an image, as an added security measure.
- Sign in and go to My Account. On the left navigation panel you will see Check Balance. Click Check Balance and you will be prompted to enter the gift card number and PIN. You will also be asked to enter characters from an image, as an added security measure.
Both physical gift cards and new eGift cards (with barcode) are able to be used at NEX retail locations.
Gift cards are considered a form of payment. Once you sign in, place items in your cart and go to Checkout. You will select your Ship To information and move to the Payment page, where you can enter your gift card number and PIN located on the back of the card (you may need to remove the silver overlay by scratching it in order to expose the PIN).
Ship to Store is a convenient alternative to having packages delivered to your home. On the Shipping screen, use the drop down menu or enter a destination zip code to see if there is a Ship to Store location in your area. Packages that qualify will be shipped directly to the NEX store selected for you to pick up. At the time you place your order, you are also able to specify another alternate individual to pick up your package. The designated person must bring a DOD ID. An alternate pick up person must be identified during the checkout process if you feel someone other than yourself may pick up your package. Stores have been instructed to release packages only to the Ship To person or their alternate pick up person to avoid any unauthorized collection of items.
The current listing of stores is found in the checkout process when selecting Shipping Method. Click on the drop down menu for the most up to date store listing or call an NEX Customer Service Representative from the U.S. at 1-877-810-9030 or from overseas at 001-877-432-1736 or via email.
Several OCONUS locations have been added to the Ship to Store program, resulting in a radical improvement in delivery time. Review the drop down menu under the Shipping & Pickup tab in the Checkout process for the latest store listings. New stores will be added based on demand. More information is available here.
The Ship to Store program is available at NEX Rota for all persons issued a Tarjeta Especial de Identificacion (“TEI Card”). To pick up a purchase, customers will need to present their TEI card to gain access to the facility.
No, unfortunately all sales of authentic luxury handbags, belts, and accessories from Gucci, MCM, and Yves Saint Laurent are final, no returns.
WGACA expert buyers have sourcing partners around the world that look for the most pristine and rare vintage finds. They also buy directly from their vintage-loving clients.
Each designer handbag is inspected from top to bottom by an authenticity expert to ensure it meets all of our standards before it is sent to you. WGACA authenticators have been trained to inspect each bag to ensure that it has authentic materials, hardware, lining, lettering & embossing, codes, cards, packaging and features. We take careful measures to confirm an item's authenticity before placing it on our site for sale.
All WLXT Pre Owned Rolex® watches go through a multi-point check authentication process, performed by our independent Swiss trained watchmakers. The case, the movement, and every internal component are all authenticated to be 100% factory Rolex® parts. Any watch that does not meet our quality standards, will not be accepted.
This happens once in a while. Sometimes the original owners lose the keys or don’t provide the lock and key. It’s easy to remove if taken to a locksmith.
We do not price match. There are a lot of other resellers like Ebay or the Real Real, who have lower prices, but their condition and authenticity standards aren’t as thorough as WGACA. They have been in the business for 25 years and have set a standard in vintage handbags. They’ve done extensive pricing research and feel that their prices are reflective of the bags condition. These bags do not qualify for additional discounts including exemption from scratcher events.
Some items may be priced higher than the original retail price due to: Vintage & Rarity. Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.
Previously owned vintage luxury handbags are excluded from all scratchers and discounts.
Items purchased online and in stores are final and may not be exchanged or refunded.
We place a security tag on each item we sell. It will not damage the handbag or item in anyway, and is easy to remove with scissors. The security cuff is not re-attachable.
We urge customers to take their handbag to the Louis Vuitton Service or other brand department to get quality results.
Honorably discharged Veterans of all United States Armed Forces, including the Air Force, Army, Navy, Marines and Coast Guard as well as the Air Force Reserve, Army Reserve, Navy Reserve, Marine Corps Reserve, Coast Guard Reserve and National Guard. This benefit does not extend to dependents.
Approved Veterans can shop the online exchanges, including myNavyExchange.com. Shopping with myNavyExchange.com gives you access to exclusive military pricing and offers, tax-free shopping and more.
It became effective on Nov. 11, 2017.
Online with any of the military exchanges. Visit myNavyExchange.com to register.
Click here to sign up for an account.
You may be asked to submit discharge paperwork for review to verify your eligibility. This can be for several reasons, but most likely, the record we have for you is missing a type of discharge. You will be provided a link to VetVerify.org, a shared service of the four military exchanges, to upload your documentation. This process can take up to several days to complete. You will be notified by VetVerify when your documentation has been reviewed.
Some records have not yet been digitized – multiple agencies affiliated with the U.S. Department of Veteran Affairs have been working tirelessly to digitize all U.S. military records, but they are not yet complete.
Your records may have been lost, misplaced or filed in error. For example, in 1973, approximately 16-18 million Official Military Personnel Files were destroyed by a fire at the National Personnel Records Center (NPRC).
If you are not found, you may submit your discharge paperwork for manual review. This process will take some research on the part of the VetVerify team. You will receive an email notification when the review is complete. To begin, go to VetVerify.org and submit a new verification form. Thank you for your patience and understanding.
The VetVerify customer service team @ 1-844-868-8672 is happy to assist you if you have any further questions.
The Buy Online, Pick Up in Person program, which we call Pick/Up, is a convenient way to order the items you wish to purchase online at mynavyexchange.com and pick up at your preferred NEX store. Orders will be filled within 48 hours (please allow extra time when store is closed, such as Thanksgiving).
Simply go to myNavyExchange.com, select In-store pickup and place your order. You will receive an email confirmation acknowledging receipt of your order. A second email will be sent when your order is ready for pickup. Once you arrive at the store, follow the bright yellow & blue signs to the Pick/Up location. Please be sure to have your “Ready for pickup” email available for review, as this will contain your order number. You will also be asked to provide your military ID, dependent card or CAC. Pick/Up locations will vary by location (most will be at the Customer Service area, but as an example, Pensacola Pick/Up is at the Home Gallery Service Counter).
At this time, only a select number of items are available for Pick/Up. The plan is to add additional products as the program grows in participation.
At time of checkout, the system will check the current availability of all items in your cart. If an item has sold out at your selected store you can a) select another store as a Pick/Up location or b) change your delivery method to have the items delivered to your home or shipped to a store for pick up at a later day (typically within 5-7 business days for most locations).
You would need to contact the original store and ask to have the order canceled. To expedite the request, please have your order number available. This can be found on your “Ready for pickup” email. You would then need to reorder the items selecting the store you wish to use for Pick/Up.
You will receive an email when your order is ready for pickup.
You will need your military ID or dependent card or CAC when picking up your order. To facilitate Pick/Up, please have your “Ready for pickup” email available for reference (contains your order number for quicker service).
While most stores will utilize the Customer Service area for Pick/Up, we recommend checking the Find a Store page for your store (located on www.mynavyexchange.com at the top of the page to the left of the image of the cart). This will indicate where your Pick/Up order will be located as well as store hours and directions.
You will be charged for your order at time of Pick/Up.
Please note: At the time your order is placed, an authorization is placed against your available credit for the amount of the purchase. While you are not charged, these funds are reserved for this purchase.
There are several ways to cancel an order. You may call the Customer Service team at the store where you would have picked up your order or, if you are visiting the Store, stop by the Customer Service area and advise an associate that you wish to cancel your Pick/Up order. Please have your order number available to facilitate the process. It can be found on your “Ready for pickup” email.
Simply bring the item(s) back to your nearest Navy Exchange. Please present your “Ready to pickup” email as proof of purchase and to expedite your return. If you are unable to access an NEX store, please contact our Customer Care Center team by calling 877.810.9030. They are open and available 24 hours a day, seven days a week (except Christmas Eve and Christmas Day).
Refunds will be credited against your original form of payment. Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return.
Please note: While we process your return immediately upon receipt in store, most banks take up to 5 business days before you see the credit on your account.
We are always striving to provide the very best for our customers. The Home Depot offers a wide selection of products which will provide increased value and convenience for your major appliance needs.
The Home Depot assortment includes laundry (washer/dryer) and kitchen appliances (dishwashers, over-the-range/built-in microwaves, ranges, cooktops, ovens, hoods and refrigerators).
NEX shoppers will be able to purchase and schedule delivery & installation for any major appliance sold by The Home Depot in their zip code while maintaining their tax-free benefit. Customers will be able to purchase using their Military Star Card, have access to special financing offers and receive an additional 1% discount beyond the Home Depot price. And don’t forget your tax free savings!
All NEX CONUS stores that currently carry major appliances will have The Home Depot showrooms, to include Pearl Harbor. Guam will continue their current offering for the foreseeable future.
All major appliances will be delivered and installed by The Home Depot, therefore, we will no longer carry inventory of major appliances in our stores. All orders will need to be placed on www.mynavyexchange.com.
Yes! You can complete your appliance purchase online by going to www.mynavyexchange.com and clicking on the Home Depot tile found on the Home page or on the Major Appliance page. In-store associates can assist you in your decision making.
Other Home Depot merchandise categories are being reviewed for possible addition to the stores. We are currently carrying the Homer Bucket with the cobranded logos.
You will receive the same pricing as if you were shopping on The Home Depot website, plus a military discount of 1% off the Home Depot final price, tax-free savings. In addition, you have the ability to use the Military Star card with an automatic 6-month, zero interest, zero payments offer. While Home Depot offers a veterans and military discount, this does not apply to major appliances.
A price match request can be submitted to The Home Depot within 30 days of purchase by calling The Home Depot customer service line at 1-800-455-3869. You will need to provide the competitor’s advertised price and meet the following conditions:
- • Price match includes the price of the item plus shipping costs
- • Price match item must be available from competitor to ship to your location
- • Every price must be validated and exclusions do apply (available from The Home Depot Customer Support Team)
No, NEX promotions exclude any purchase through The Home Depot.
Unfortunately, NEXt Level Rewards cannot be used toward The Home Depot purchases on mynavyexchange.com
Your birthday reward issued in your birth month is for in-store use only, and would not qualify for use with The Home Depot products.
Yes! You will be able to use your Military Star Card and any other form of payment that you are currently able to use through MyNavyExchange.com.
Yes, The Home Depot offers The Home Depot Protection Plan by Allstate. Please be sure to order with your major appliance if you wish to have coverage. They offer both 3-year and 5-year plans.
Yes! You can protect any eligible item for up to 90 days from the date of purchase with a The Home Depot Protection Plan. Plans are available at any The Home Depot location or online at www.homedepot.com.
After purchasing your plan, ensure you save the receipt for the covered item and the receipt for the protection plan..
No, all online purchases through www.mynavyexchange.com will be delivered direct to you from The Home Depot.
Guam will maintain our curnt process with an assortment and inventory of major appliances to service customer’s needs.
Special orders are available for OCONUS customers only. Please check with your store personnel for details as special orders must be transacted in store. No CONUS special orders will be processed.
Customers who have purchased major appliances through our partnership with The Home Depot on www.mynavyexchange.com should call The Home Depot customer service line at 1-800-455-3869.
Please reference your Home Depot and/or Navy Exchange order number. Both can be found on your email confirmation.
Items cannot be exchanged or returned in-store. Before you accept delivery of major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and microwaves), you must inspect for defects or damage. If any exist, you must notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery.
Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled and the unit(s) will be returned.
Delivery fee will NOT be refunded if the driver attempts delivery but is refused or no one over 18 is available to sign for the order.
If an item is installed but you decide to return it, the installation fee is NOT refundable.
For used major appliances or major appliance returns outside of the return period, the manufacturer’s warranty may apply. See your owner’s manual for specific product details and proper handling.
PLEASE NOTE: Non-returnable items include Labor, Delivery, and/or Installation Services (non-refundable, as noted above)
