MAIN MENU
- Customer Service
- NEXt Level Rewards
- FAQs
- Retail Stores
- E-Commerce
- Uniforms
- Veterans Online Shopping Benefit
- Military Star Card
- Major Appliances
- Military Star Credit Card
- Policies & Programs
- Special Orders
- Shipping and Delivery Info
- NEX Protection Plans
- Manufacturer Customer Contacts
- Average Savings
- Product Recalls
- Winners List
- NEXT gen Scholars Program
- Authorized Patrons
- Customer Service
- NEXt Level Rewards
- FAQs
- Retail Stores
- E-Commerce
- Uniforms
- Veterans Online Shopping Benefit
- Military Star Card
- Major Appliances
- Military Star Credit Card
- Policies & Programs
- Special Orders
- Shipping and Delivery Info
- NEX Protection Plans
- Manufacturer Customer Contacts
- Average Savings
- Product Recalls
- Winners List
- NEXT gen Scholars Program
- Authorized Patrons
Current active duty military, honorably and general discharged Veterans up to the rank at time of separation, and family members of deceased authorized patrons with proper documentation (DD-214 and discharge paperwork).
Please note that you must be 18 years of age and use your own credit card for purchases.
Simply visit myNavyExchange.com and click Sign In/Register at the top of the page. Fill in the information requested on the Create an Account page and hit Submit. Yes, it’s as easy as that! You will notice that we have transitioned to using your DOD ID # and no longer require your SSN. If you are not active military and do not have a DOD ID #, you will need to follow these instructions.
Tips to establish your Password:
While having one easy password that you can use across multiple sites seems appealing, it is not the most secure way to protect your online accounts. Your password for myNavyExchange.com must contain the following:
- 8-15 characters in length
- Must be different from your username
- Must contain no spaces
- Must have at least 1 uppercase letter
- Must have at least 1 number in it (0-9)
- Must have at least 1 special character (examples: @, ?, [)
Yes, all required Navy uniforms are available online as well as the majority of optional items. Please plan accordingly when ordering uniforms as some items may be temporarily out of stock.
To find the status of your order, please sign in myNavyExchange.com, click My Account at the top of the screen and click My Orders.
For further assistance please reach out to the Customer Care Center:
Send your concern to WeCare@nexweb.org
Information Needed:
- Name
- Phone Number
- Include the nature of the issue/problem/concern prompting the email inquiry
- Order Number (if applicable)
- Item description/name
- Size (if applicable)
- Store Location
Please include as much information as possible about your inquiry. The more information you provide, the better and more efficiently we will be able to assist you. Include your contact information so we can respond to your request; your name and phone number. We will have your email address as you are emailing the WeCare Inbox, but if you prefer to be contacted by phone, let us know. If you are inquiring about an order you have placed, include the order number in your email. If you are inquiring about a specific item, include the name of the item, to the best of your knowledge, and the size you need, if applicable. If you are inquiring about item availability at a specific location, include the store location.
Once your inquiry is received we will research your concern and provide a response within 2 business days.
The Customer Care Center is open 24-hours a day, seven days a week with the exception of Christmas Day.
Orders typically deliver in 7-10 business days to our CONUS customers. Expedited shipping is also available for $17.95. For expedited shipping, orders received prior to 10am ET will ship same day and will arrive the next business day, as long as all items are in stock and no personalization is required.
Plan ahead for CPO season and formal occasions, as these tend to be peak season for uniform items.
Yes, we ship via priority mail to APO, FPO and DPO addresses. For International Express to overseas addresses, please call our toll free number at 800.368.4088 or email us at myNavyExchange@nexweb.org. Please note that express shipments require a street address and cannot be delivered to APO, FPO or PO Box addresses.
Yes, the NEX offers FREE hemming on all uniform trousers, skirts, and slacks. This service is available at your local NEX for uniform items purchased from myNavyExchange.com.
Please note that altered or tailored uniforms are non-returnable. It is the customer's responsibility to ensure proper fit prior to accepting the altered/tailored uniform items.
Navy Uniforms purchased on or after 1 October 2024 through myNavyExchange.com, may be eligible for hemming reimbursement. This hemming reimbursement is applicable for services provided at a tailor shop outside of the NEX. To receive the reimbursement, please email a copy or picture of your itemized hemming receipt along with your online order number to wecare@nexweb.org. The itemized receipt must include which uniform item was hemmed and the hemming fee associated with each item. Tailoring services are not eligible for reimbursement..
Itemized hemming receipts must be emailed within 6 months of the original purchase from myNavyExchange.com
Items Authorized for Free Hemming:
- Service Dress Blue slacks, trousers, skirts, coat sleeves, and coat bottom
- Service Dress White slacks, trousers and skirts
- Service Dress White choker coat sleeves & bottom
- Service Dress White Jumper Top bottom, trousers, slacks, and top sleeves*
- Service Dress Blue Jumper Top bottom, trousers, slacks, and top sleeves*
- Dinner Dress Blue trousers, slacks and skirts, coat sleeves
- Dinner Dress White coat sleeves
- Maternity top hem
- Service Uniform black trousers, slacks, and black skirt
- Khaki trousers, slacks, and skirts
- Khaki shirt and blouse sleeves
- Summer white trousers, slacks, skirts, and white shirt sleeves
*this includes removing the cuff, hemming the sleeve and reattaching the cuff
Please note, hemmed or tailored items are not eligible for return/exchange once altered.
Yes, we work with EZ Rack to provide this service. Click here to view.
You have several options for returning uniform items.
- Non-tailored and non-personalized items can be returned to your local NEX for quick exchanges and/or refunds.
- Package your items and ship to our Returns Center. Use the carrier of your choice and send your items to:
Uniform Return Center
NEX South East Distribution Center
291 Cunningham St., Bldg. 791
Pensacola, FL 32508
Attn: Returns - Call our Customer Care Center for assistance in returning an item at 800.368.4088.
- Tiaras and any altered or tailored uniforms are non-returnable
The Navy Uniform Board reviews and makes recommendations to the CNO regarding changes concerning the design, detail and material composition of Navy uniform items.
Prices for government-issued items are established by DLA Troop Support and are sold at cost. Prices for commercial items are sold at cost + a markup to cover operational expenses. Uniforms are generally excluded from all sales, coupons, and scratcher promotions.
The CRA is based on the useful wear-life of each item and is determined by the Uniform Matters Office. It is recalculated annually based on the current Sea Bag listing.
The deferred payment plan is a program available to Navy Chief Petty Officer Selects when purchasing their uniform item(s). The program allows selectees to spread the new cost associated with updated uniforms through a loan. If you are interested in utilizing the Deferred Payment Plan for the CPO 2023 Season, please fill out the form located here and e-mail it to DPP@nexweb.org.
Click here for instructions on the proper way to roll and tie the Navy Neckerchief.
Click here for Navy Uniform regulation NAVPERS 15665I.
Fleet Sailors requiring a uniform outside of the size range offered can visit their local NEX or call the Customer Care Center at 800.368.4088 for assistance. A completed Special Measurement Form will be required.
- DD-358 for Men’s Uniforms
- DD-1111 for Women’s Uniforms
- DD-150 for Footwear
No. Government-issue custom-fit uniforms do not cost the Sailor any more than standard-sized uniforms.
Click here for a full list of uniforms size charts
