MAIN MENU
- Customer Service
- NEXt Level Rewards
- FAQs
- Retail Stores
- E-Commerce
- Uniforms
- Veterans Online Shopping Benefit
- Military Star Card
- Major Appliances
- Mattresses
- Military Star Credit Card
- Policies & Programs
- Special Orders
- Shipping and Delivery Info
- NEX Protection Plans
- Manufacturer Customer Contacts
- Average Savings
- Product Recalls
- Winners List
- Authorized Patrons
- Customer Service
- NEXt Level Rewards
- FAQs
- Retail Stores
- E-Commerce
- Uniforms
- Veterans Online Shopping Benefit
- Military Star Card
- Major Appliances
- Mattresses
- Military Star Credit Card
- Policies & Programs
- Special Orders
- Shipping and Delivery Info
- NEX Protection Plans
- Manufacturer Customer Contacts
- Average Savings
- Product Recalls
- Winners List
- Authorized Patrons
Currently, all active duty members from all four branches of military service, Guard & Reserve members, military retirees, Medal of Honor recipients, 100% disabled veterans and authorized family members are welcome to shop at the Navy Exchange stores as well as on-line. In addition, all honorably discharged veterans are able to shop us at www.mynavyexchange.com.
Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.
Yes. Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A full deposit will be required when you place your Special Order. To view listings of what's available, click here.
No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).
Yes. Navy Lodge Reservations are available for your convenience. Please visit the Navy Lodge section of this site.
Yes. Navy and Marine Corps Uniforms are available for your online shopping convenience. Visit our Online Uniform Store.
Yes! It is called NEXt Level Rewards!
NEXt Level Rewards is a free rewards program designed to provide you with even more value and savings when you shop at your Navy Exchange. Receive exclusive perks, offers & discounts just for being a member! Learn more about NEXt Level Rewards here.
Our team at the NEX strives to provide accurate product and pricing information, however unintentional pricing or typographical errors may occur. NEX reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice including after you submitted your order and confirmation was received. In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, NEX shall have the right, in its sole discretion to refuse or cancel any purchased orders placed for that item.
If your credit card has been charged for any order subsequently cancelled, we will issue a credit back to the credit card used for the transaction as your sole and exclusive remedy if permissible under applicable law. We sincerely apologize for any inconvenience this may cause you as we strive to remain good stewards of Navy funds.
You agree that you are responsible for all charges incurred in connection with any purchase on our Site or our Stores, including, without limitation, shipping, handling and processing charges or other fees.
In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.
In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.
Please proceed to the customer service desk for additional assistance or ask to speak with a department supervisor or manager.
You may sign up online. Simply register at www.myNavyExchange.com and select to receive flyers and emails in the My Profile section under My Account.
You may also view the current week’s flyer or next week’s flyer by visiting mynavyexchange.com and clicking on Weekly Ad at the very top of the page.
By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails and physical and digital flyers from Navy Exchange.
You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on myNavyExchange.com and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!
Merchandise purchased from the NEX or myNavyExchange.com can be returned within 45 days of purchase for a refund or even exchange with limited exceptions (see below). In addition, diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund.
Exceptions to the 45 day return policy:
- Gift cards are non-returnable
- Purchases of Major Appliances via our Home Depot program can only be returned if Home Depot is contacted within the first 48 hours after delivery
- Pre-recorded movies, video games and computer software are returnable in original unopened factory sealed packaging within 45 days. If defective, they may be exchanged for identical item only.
- Authentic luxury handbags, belts, and accessories from Gucci, MCM, and Yves Saint Laurent are not eligible for returns.
- Rolex merchandise
- Tiaras and any altered or tailored uniforms are non-returnable
If your original order qualified for a promotion such as $10 off $50 or similar minimum purchase to qualify, and your return amount drops you below the threshold to receive the promotional amount, the promotional amount will be deducted from the value of the returned item(s).
Original purchases made between October 23, 2023 and December 10, 2023 will be accepted as returns through January 24, 2024, even if past the 45-day return policy normally in effect for all merchandise. (Excludes Apple Care plans)
The Buy Online, Pick Up in Person program, which we call Pick/Up, is a convenient way to order the items you wish to purchase online at mynavyexchange.com and pick up at your preferred NEX store. Orders will be filled within 24 hours (please allow extra time when store is closed, such as Thanksgiving).
Simply go to myNavyExchange.com, select In-store pickup and place your order. You will receive an email confirmation acknowledging receipt of your order. A second email will be sent when your order is ready for pickup. Once you arrive at the store, follow the bright yellow & blue signs to the Pick/Up location. Please be sure to have your “Ready for pickup” email available for review, as this will contain your order number. You will also be asked to provide your military ID, dependent card or CAC. Pick/Up locations will vary by location (most will be at the Customer Service area, but as an example, Pensacola Pick/Up is at the Home Gallery Service Counter).
At this time, only a select number of items are available for Pick/Up. The plan is to add additional products as the program grows in participation.
At time of checkout, the system will check the current availability of all items in your cart. If an item has sold out at your selected store you can a) select another store as a Pick/Up location or b) change your delivery method to have the items delivered to your home or shipped to a store for pick up at a later day (typically within 5-7 business days for most locations).
You would need to contact the original store and ask to have the order canceled. To expedite the request, please have your order number available. This can be found on your “Ready for pickup” email. You would then need to reorder the items selecting the store you wish to use for Pick/Up.
You will receive an email when your order is ready for pickup.
You will need your military ID or dependent card or CAC when picking up your order. To facilitate Pick/Up, please have your “Ready for pickup” email available for reference (contains your order number for quicker service).
While most stores will utilize the Customer Service area for Pick/Up, we recommend checking the Find a Store page for your store (located on www.mynavyexchange.com at the top of the page to the left of the image of the cart). This will indicate where your Pick/Up order will be located as well as store hours and directions.
You will be charged for your order at time of Pick/Up.
Please note: At the time your order is placed, an authorization is placed against your available credit for the amount of the purchase. While you are not charged, these funds are reserved for this purchase.
There are several ways to cancel an order. You may call the Customer Service team at the store where you would have picked up your order or, if you are visiting the Store, stop by the Customer Service area and advise an associate that you wish to cancel your Pick/Up order. Please have your order number available to facilitate the process. It can be found on your “Ready for pickup” email.
Simply bring the item(s) back to your nearest Navy Exchange. Please present your “Ready to pickup” email as proof of purchase and to expedite your return. If you are unable to access an NEX store, please contact our Customer Care Center team by calling 877.810.9030. They are open and available 24 hours a day, seven days a week (except Christmas Eve and Christmas Day).
Refunds will be credited against your original form of payment. Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return.
We are always striving to provide the very best for our customers. The Home Depot offers a wide selection of products which will provide increased value and convenience for your major appliance needs.
The Home Depot assortment includes laundry (washer/dryer) and kitchen appliances (dishwashers, over-the-range/built-in microwaves, ranges, cooktops, ovens, hoods and refrigerators).
NEX shoppers will be able to purchase and schedule delivery & installation for any major appliance sold by The Home Depot in their zip code while maintaining their tax-free benefit. Customers will be able to purchase using their Military Star Card, have access to special financing offers and receive an additional 1% discount beyond the Home Depot price. And don’t forget your tax free savings!
All NEX CONUS stores that currently carry major appliances will have The Home Depot showrooms, to include Pearl Harbor. Guam will continue their current offering for the foreseeable future.
All major appliances will be delivered and installed by The Home Depot, therefore, we will no longer carry inventory of major appliances in our stores. All orders will need to be placed on www.mynavyexchange.com.
Yes! You can complete your appliance purchase online by going to www.mynavyexchange.com and clicking on the Home Depot tile found on the Home page or on the Major Appliance page. In-store associates can assist you in your decision making.
Other Home Depot merchandise categories are being reviewed for possible addition to the stores. We are currently carrying the Homer Bucket with the cobranded logos.
You will receive the same pricing as if you were shopping on The Home Depot website, plus a military discount of 1% off the Home Depot final price, tax-free savings. In addition, you have the ability to use the Military Star card with an automatic 6-month, zero interest, zero payments offer. While Home Depot offers a veterans and military discount, this does not apply to major appliances.
A price match request can be submitted to The Home Depot within 30 days of purchase by calling The Home Depot customer service line at 1-800-455-3869. You will need to provide the competitor’s advertised price and meet the following conditions:
- • Price match includes the price of the item plus shipping costs
- • Price match item must be available from competitor to ship to your location
- • Every price must be validated and exclusions do apply (available from The Home Depot Customer Support Team)
No, NEX promotions exclude any purchase through The Home Depot.
The NEXt Level Rewards program has several layers. When it comes to the rewards that you earn by making purchases at your NEX store as well as online at mynavyexchange.com are considered a form of tender (gift card) and CAN be applied to The Home Depot item purchase. These are the monthly rewards where you earn 1 point for every dollar spent; reach 250 points and earn $5 reward.
Another element of the NEXt Level Rewards program are promotions of a percentage off your purchase. These will be EXCLUDED from purchases of The Home Depot items.
Your birthday reward issued in your birth month is for in-store use only, and would not qualify for use with The Home Depot products.
Yes! You will be able to use your Military Star Card and any other form of payment that you are currently able to use through MyNavyExchange.com.
Yes, The Home Depot offers The Home Depot Protection Plan by Allstate. Please be sure to order with your major appliance if you wish to have coverage. They offer both 3-year and 5-year plans.
Yes! You can protect any eligible item for up to 90 days from the date of purchase with a The Home Depot Protection Plan. Plans are available at any The Home Depot location or online at www.homedepot.com.
After purchasing your plan, ensure you save the receipt for the covered item and the receipt for the protection plan..
No, all online purchases through www.mynavyexchange.com will be delivered direct to you from The Home Depot.
Guam will maintain our curnt process with an assortment and inventory of major appliances to service customer’s needs.
Special orders are available for OCONUS customers only. Please check with your store personnel for details as special orders must be transacted in store. No CONUS special orders will be processed.
Customers who have purchased major appliances through our partnership with The Home Depot on www.mynavyexchange.com should call The Home Depot customer service line at 1-800-455-3869.
Please reference your Home Depot and/or Navy Exchange order number. Both can be found on your email confirmation.
Items cannot be exchanged or returned in-store. Before you accept delivery of major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and microwaves), you must inspect for defects or damage. If any exist, you must notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery.
Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled and the unit(s) will be returned.
Delivery fee will NOT be refunded if the driver attempts delivery but is refused or no one over 18 is available to sign for the order.
If an item is installed but you decide to return it, the installation fee is NOT refundable.
For used major appliances or major appliance returns outside of the return period, the manufacturer’s warranty may apply. See your owner’s manual for specific product details and proper handling.
PLEASE NOTE: Non-returnable items include Labor, Delivery, and/or Installation Services (non-refundable, as noted above)
