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October 7, 2020 / NEWS RELEASE: 45-20
Navy Exchange Service Command Announces NEX Holiday Return Policy
NEX customers can make post-holiday returns at any location worldwide through Jan. 23, 2021. This extended holiday return policy applies to original purchases made between Oct. 8 – Dec. 10, 2020, at any NEX or through myNavyExchange.com. Purchases made after Dec. 10 may be returned within the NEX’s standard 45-day return policy. Customers are asked to include any packaging material along with the receipt when making a return. Any returns without a receipt will be placed on a NEX Gift Card.
AppleCare/AppleCare+ Protection Plans are returnable within 60 days of purchase. Requests for returns of these protection plans after 60 days will be referred to Apple for a pro-rated refund for the days remaining on the plan.
A great gift idea this holiday season is a NEX Gift Card. NEX Gift Cards can be purchased in varying dollar amounts and has no fees or expiration date. It can be used just like cash for most merchandise and service purchases at any NEX or at myNavyExchange.com. As an added convenience, NEX Gift Cards can also be purchased at Commissary locations around the world.
About NEXCOM
The Navy Exchange Service Command (NEXCOM) oversees 100 Navy Exchange (NEX) facilities and nearly 300 stores worldwide, 39 Navy Lodges, the Ships Stores Program, the Uniform Program Management Office, the Navy Clothing Textile and Research Facility and the Telecommunications Program Office. NEXCOM's parent command is the Naval Supply Systems Command. NEXCOM’s mission is to provide authorized customers quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. NEXs and Navy Lodges operate primarily as a non-appropriated fund (NAF) business instrumentality. NEX revenues generated are used to support Navy Morale, Welfare, and Recreation (MWR) programs. Since 1946, NEXCOM has given $3.6 billion to support Navy MWR quality of life programs.
