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April 30, 2018 / NEWS RELEASE: 08-18
Navy Lodge Program Announces Award Winners
The Navy Exchange Service Command’s (NEXCOM) Navy Lodge Program announced its 2017 award winners during its annual worldwide Training and Strategy Workshop. The awards highlight outstanding guest service in a variety of different areas of the Navy Lodge.
“The Navy Lodge Program is an important quality of life benefit, one we are proud to deliver to our deserving Sailors and their families,” said Rear Adm. Robert J. Bianchi (Ret), Chief Executive Officer, NEXCOM. “Our award winning associates and Navy Lodges provide exceptional, professional service and display true leadership by building connections and trust to support our Navy community. They have all been able achieve success by finding creative solutions and delivering outstanding hospitality to our country’s heroes.”
The Edward E. Carlson Award is given each year to the Navy Lodge that is rated the highest in guest and associate satisfaction, operations, quality assurance assessment and financial performance. The Navy Lodge of the Year for 2017 is Navy Lodge Sasebo, Japan. Navy Lodge Norfolk, Va., won for the large category and Navy Lodge Fort Worth, Texas, won in the medium category.
Hospitality Awards were presented to the Navy Lodges that rated the highest by guests in a variety of areas of guest service including guest relations and building and room cleanliness. The grand winner is Navy Lodge Sasebo, Japan. Navy Lodge North Island, Calif., won in the large category and Navy Lodge Whidbey Island, Wash., won in the medium category.
The permanent change of station (PCS) Award was given to the Navy Lodge with the greatest increase in room nights is Navy Lodge Hawaii while the winner of the Navy Lodge with the greatest increase by percentage is Navy Lodge Guantanamo Bay, Cuba.
Pamela Kimball, General Manager, Navy Lodge Norfolk, Va., was named Navy Lodge General Manager of the Year. Esperanza Manalaysay, Navy Lodge Guest Service Representative Supervisor, Navy Lodge San Diego is the Navy Lodge Associate of the Year. Katharine Hallgring, General Manager, Navy Lodge Newport, R.I., is the Navy Lodge Marketer of the Year.
About NEXCOM
The Navy Exchange Service Command (NEXCOM) oversees 100 Navy Exchange (NEX) facilities and nearly 300 stores worldwide, 39 Navy Lodges, the Ships Store Program, the Uniform Program Management Office, the Navy Clothing and Textile Research Facility and the Telecommunications Program Office. NEXCOM's parent command is the Naval Supply Systems Command. NEXCOM’s mission is to provide authorized customers quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists and their families. NEXs and Navy Lodges operate primarily as a non-appropriated fund (NAF) business instrumentality. NEX revenues generated are used to support Navy Morale, Welfare, and Recreation (MWR) programs. In FY15, $2.5 billion in sales were generated with $22.3 million in dividends provided to Navy MWR programs.
