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May 17, 2024 / NEWS RELEASE: 04-24
Navy Exchange Service Command associate receives prestigious Virginia Beach award
Jerome Owens, Maintenance Supervisor at Navy Lodge Dam Neck was awarded the 2024
Maintenance Excellence Award by the City of Virginia Beach, Virginia, at its National Travel
and Tourism Week awards ceremony on May 2. The ceremony recognized individuals in the
hospitality community who excel in their work and make Virginia Beach a first-class travel
destination.
“I was very surprised that I won this award,” said Owens. “I never want or need any recognition for the work that I do. My grandma taught me to get up early and go get the job done - don’t put any work off until another time. Even if you’re working through personal issues, go to work, be professional and get the job done. That’s the work ethic I handed down to my three children as well.”
Owens's impact is apparent in every corner of the Navy Lodge, particularly in its high guest satisfaction rating, which topped 91% in 2023. Guests often call him by name and share stories of how he made their stay more comfortable and enjoyable. Owens also supports his fellow teammates, going above and beyond to ensure they have what they need to accomplish their daily tasks.
“It was an easy decision to nominate Jerome for this award,” said Pamela Kimball, General Manager, Navy Lodge Dam Neck. “His dedication, expertise and unwavering commitment to excellence have not only contributed significantly to the success of our Navy Lodge, but have also set a remarkable standard for maintenance professionals across the NEXCOM Enterprise.”
“It was an easy decision to nominate Jerome for this award,” said Pamela Kimball, General
Manager, Navy Lodge Dam Neck. “His dedication, expertise and unwavering commitment to
excellence have not only contributed significantly to the success of our Navy Lodge, but have
also set a remarkable standard for maintenance professionals across the NEXCOM Enterprise.”
Navy Lodge is a line of effort underneath the NEXCOM Hospitality Group, a separate nonappropriated
fund instrumentality of NEXCOM. Established in 2023, the NEXCOM Hospitality
Group is the Navy’s single provider for all permanent change of station (PCS), temporary duty
(TDY) and leisure through Navy Lodges and Navy Gateway Inns & Suites locations around the
globe.
About NEXCOM
The Navy Exchange Service Command (NEXCOM) is one of 11 commands under Commander, Naval Supply Systems Command (NAVSUP). NEXCOM oversees seven business lines that include Navy Exchange (NEX) stores, Navy Lodges, Navy Gateway Inns & Suites, Ships Store Program, Navy Clothing and Textile Research Facility, Uniform Program Management Office and Telecommunications Program Office. NEXCOM's mission is to provide authorized customers quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families. Since 1946, NEXCOM has given over $3.7 billion to support Navy MWR. Shop online at myNavyExchange.com.
About MCX
The Marine Corps Exchange (MCX) is one part of the Marine Corps Community Services (MCCS) ecosystem of programs that supports and enhances the operational readiness, war fighting capabilities, and life quality of Marines, their families, retirees and civilians. MCCS is valued by leadership as being a single, relevant portfolio of programs and capabilities that provides unwavering support to Marines and their families throughout their entire career journey with the United States Marine Corps. MCCS leverages this single program delivery capability by consolidating MCX, MWR and Family Programs to deliver goods and services at over 2,250 facilities with a staff of more than 12,000 employees worldwide. In addition to providing the on installation services, visit mymcx.com/shopping to learn about additional online offerings.
About Navy-Marine Corps Relief Society
Since 1904, the Navy-Marine Corps Relief Society has financial assistance and education to active duty and retired members of the United States Navy and Marine Corps, their eligible family members and survivors – when in financial need. Headquartered in Arlington, Virginia, the Society is a non-profit, charitable organization that is staffed by over 3,000 volunteers, and a small cadre of employees, in offices around the world – ashore and aboard ships.
