Retail Price:
No one knows Gnomes like Jim Shore. This sweet gnome couple hold hands and kiss under mistletoe hung between their connected hats. The pair match with alternating red and green patchwork patterning and rosemaling.
myNavyExchange.com ships to all 50 United States, U.S. territories, and APO/FPO/DPO addresses
We also ship OCONUS direct to select stores via DHL for faster delivery. Please note that we cannot ship to OCONUS street addresses. For the latest update view the Ship to Store drop-down menu in the shipping section of the checkout process.
Please note that orders must be placed prior to 3pm ET for retail items and 10:30am ET for Uniform items in order to be processed and shipped that day. Please note additional time will be required for personalization or tailoring.
All orders are subject to quality review, which can add an additional 24-48 hours to the processing time, longer if we need to contact you for additional information.
Shipping and Delivery Estimates
Free Standard shipping when you spend $49.95 or more, or when you use your MILITARY STAR card.
Shipping costs are a flat rate based on the shipping method selected.The times listed are the number of business days it will take for merchandise to be shipped from our fulfillment facility and delivered to you.
*Business days are Monday - Friday, excluding holidays.
Shipping method | Cost | CONUS Shipping Estimates | APO/FPO and U.S. territories Shipping Estimates | OCONUS |
---|---|---|---|---|
Standard | $4.95 | 7 - 10 Business Days | Up to 45 Business Days | N/A |
Priority | $12.95 | 3 - 5 Business Days | N/A | N/A |
Express | $17.95 | 1 - 2 Business Days | N/A | N/A |
Ship to Store | FREE | 7 - 10 Business Days Select Locations Only |
7 - 10 Business Days Select Locations Only |
7 - 10 Business Days Select Locations Only |
Oversized Items
Items larger than 50" and/or weighing more than 75 pounds can take up to 4 weeks for delivery.
Order Online & Ship-To-Store
Orders not picked up within 30 days will be cancelled and refunded.
Pick/Up Program
The Buy Online, Pick Up in Person program, which we call Pick/Up, is a convenient way to order the items you wish to purchase online at mynavyexchange.com and pick up at your preferred NEX store. Orders will be filled within 48 business hours. Please allow extra time when our stores are closed as orders will be filled the next business day. Program may also be delayed during peak shopping days, such as during Navy Blue Holiday.
Simply go to myNavyExchange.com, select In-store pickup and place your order. You will receive an email confirmation acknowledging receipt of your order. A second email will be sent when your order is ready for pickup. Once you arrive at the store, follow the bright yellow & blue signs to the Pick/Up location. Please be sure to have your “Ready for pickup” email available for review, as this will contain your order number. You will also be asked to provide your military ID, dependent card or CAC. Pick/Up locations will vary by location (most will be at the Customer Service area, but as an example, Pensacola Pick/Up is at the Home Gallery Service Counter).
At this time, only a select number of items are available for Pick/Up. The plan is to add additional products as the program grows in participation.
At time of checkout, the system will check the current availability of all items in your cart. If an item has sold out at your selected store you can a) select another store as a Pick/Up location or b) change your delivery method to have the items delivered to your home or shipped to a store for pick up at a later day (typically within 7-10 business days for most locations).
You would need to contact the original store and ask to have the order canceled. To expedite the request, please have your order number available. This can be found on your “Ready for pickup” email. You would then need to reorder the items selecting the store you wish to use for Pick/Up.
You will need your military ID or dependent card or CAC when picking up your order. To facilitate Pick/Up, please have your “Ready for pickup” email available for reference (contains your order number for quicker service).
While most stores will utilize the Customer Service area for Pick/Up, we recommend checking the Find a Store page for your store (at the top of the page to the left of the image of the cart).
Please note: At the time your order is placed, an authorization is placed against your available credit for the amount of the purchase. While you are not charged, these funds are reserved for this purchase. Your credit/debit card will be charged when you pick up your order at the store.
There are several ways to cancel an order. You may call the Customer Service team at the store where you would have picked up your order or, if you are visiting the Store, stop by the Customer Service area and advise an associate that you wish to cancel your Pick/Up order. Please have your order number available to facilitate the process. It can be found on your “Ready for pickup” email.
Simply bring the item(s) back to your nearest Navy Exchange. Please present your Ready to Pickup email as proof of purchase and to expedite your return.
Refunds will be credited against your original form of payment. Should the original form of payment no longer be available, store will issue an NEX gift card for the value of the return.
Please note: While we process your return immediately upon receipt in store, most banks take up to 5 business days before you see the credit on your account.
Holiday Returns
Original purchases made between 23 October to 10 December 2023 through 24 January 2024, even if past the 45-day return policy normally in effect for all merchandise. (Excludes Apple Care plans)
Questions?
Your NEX Customer Service Representatives are available to help 24/7 with the exception of Christmas Day. If you have any questions about our shipping policies or need assistance with an order, please contact us by phone from the U.S. at 1-877-810- 9030, from overseas at 001-877-432-1736 or by email mynavyexchange@nexweb.org.